We are pleased to accept eligible exchanges and returns of unused and undamaged items within seven (7) days from the date on which your order was delivered.

Please read this policy carefully, as it explains when returns are accepted, how the process works, and who is responsible for return shipping.

Eligibility for Returns

To be eligible for a return, your item must meet all of the following requirements:

  • The item must be in the same condition in which you received it.
  • The item must be unworn and unused.
  • All original product tags must remain attached.
  • The item must be returned in its original packaging, including all signature packaging materials.
  • You must provide the receipt or another valid proof of purchase.
  • We do not accept change-of-mind returns and exchanges.
Return request period Your return request must be submitted within seven (7) days from the date on which your order was delivered.

Craftsmanship and Natural Variations

Each item at The Zayver is handcrafted using unique materials and carefully sourced products.

Due to the handmade nature of our craftsmanship, silver designs and natural gemstones, every piece is unique and may vary slightly from the photographs displayed on our Website.

Natural variations in silver and gemstones are a feature of handcrafted work, not a defect, and are not grounds for a return on their own. However, genuine manufacturing defects or damage are always covered under "Damaged, Defective or Incorrect Items" below.

How to Start a Return

Please follow the steps below to request and complete an eligible return.

Contact us Contact us at thezayverco@gmail.com within seven (7) days of receiving your order.

Items sent back without first requesting and receiving return authorisation will not be accepted.

Await return approval If your return request is accepted, we will provide return instructions explaining how and where your package should be sent. Where applicable, we will also provide details concerning the return shipping label.
Ship your item Securely pack the item in its original packaging and send it to the return address provided in your return approval.

Return Shipping Costs

  • For damaged, defective, or incorrect items, The Zayver covers the return shipping.

If a returned item does not meet the eligibility conditions above (for example, it has been worn, tags have been removed, or packaging is missing), we may decline the return and send the item back to you. Any re-shipping cost in that case is payable by the customer.

Damaged, Defective or Incorrect Items

Please inspect your order immediately after delivery.

Contact us as soon as possible if your item is defective or damaged, or if you have received an incorrect item, so we can evaluate the issue promptly and provide an appropriate resolution.

For any damaged, defective, missing, or incorrect item, please share a clear unboxing video recorded in one continuous take, showing the sealed package being opened, along with photographs of the item and its packaging. Claims submitted without an unboxing video may not be eligible.

When contacting us, please include your order number, a description of the issue, and the photographs/video described above.

Non-Returnable Items

Unfortunately, we cannot accept returns for the following:

  • Sale or clearance items.
  • Pierced jewellery such as earrings and nose pins, for hygiene reasons — unless they arrive damaged or defective.
  • Personalised, engraved, or custom-sized pieces.

Please contact us before placing your order if you have questions about the return eligibility of a specific product.

Exchanges

The fastest way to receive a different item is to return the item you currently have.

Once your return has been accepted and processed, you may place a separate order for the replacement item. Product availability cannot be guaranteed while your original return is being processed.

Refunds

We will notify you by email after receiving and inspecting your returned item, and let you know whether your refund request has been approved or declined.

Refund approval If approved, you may choose either a refund to your original payment method of the same value.
Prepaid orders For prepaid orders, refunds are issued to the original payment source.
Refund processing time Once we receive and inspect your return, approved refunds are processed from our side within 5–7 business days. Please allow additional time for your bank, card issuer, or payment service provider to post the refund to your account, as processing times vary by institution.

Return and Exchange Questions

If you have any questions about a return, exchange, damaged item, or refund, please contact us before sending your item.

Email thezayverco@gmail.com