Thank you for shopping with The Zayver. This policy explains how we process, ship, and deliver your orders. For anything relating to returns or refunds, please see our Return & Exchange Policy.

Last updated: 1 September, 2026

Order Processing

Once you place an order, you will receive an order confirmation by email after your payment is confirmed.

  • In-stock items are generally processed and dispatched within five (5) business days.
  • Made-to-order, custom, or pre-order items are crafted after purchase and dispatched within the estimated timeframe shown on the relevant product page.

Orders are processed on business days (Monday to Saturday, excluding public holidays). Orders placed on a holiday or weekend are processed on the next business day.

Shipping Partner and Coverage

We ship across serviceable PIN codes throughout India through our shipping partner, iCarry, and its associated courier services.

If your PIN code is not serviceable, we will contact you to arrange an alternative or to process a refund.

Delivery Timelines

After dispatch, estimated delivery times are:

  • Metro cities: approximately 2–5 business days
  • Rest of India: approximately 5–8 business days
Please note These are estimates, not guarantees. Delivery may take longer due to factors outside our control, such as courier delays, weather, regional disruptions, or peak-season volumes.

Shipping Charges

  • Free shipping on all prepaid orders.
  • Any applicable shipping charges are shown at checkout before you complete your payment.

Order Tracking

Once your order is dispatched, you will receive an email (and/or SMS) with a tracking number and link so you can follow your shipment.

Tracking activation Please allow up to 24 hours for tracking details to become active after dispatch.

Packaging and Insurance

Every piece is securely packed in tamper-evident, protective packaging suitable for jewellery. We take care to ensure your order leaves us in perfect condition.

We recommend inspecting your package on delivery before accepting it, and recording an unboxing video where possible (see "Damaged or Missing Items" below).

Damaged, Lost, or Missing Items

Please inspect your order on delivery. If your item arrives damaged, or if an item is missing or incorrect, contact us within the timeframe stated in our Return & Exchange Policy, with your order number, a description of the issue, photographs, and a clear unboxing video recorded in one continuous take.

If a shipment is confirmed lost in transit by the courier, we will work with you to resolve it through a replacement or refund.

Incorrect Address or Failed Delivery

Please ensure your shipping address and contact number are complete and accurate at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by you.

If a package is returned to us as undelivered (for example, due to an incorrect address, repeated failed delivery attempts, or refusal to accept), we will contact you to arrange re-shipment.

Re-shipping charges Any re-shipping charges in such cases are payable by you.

Multiple Shipments

In some cases (for example, when combining in-stock and made-to-order items), your order may be dispatched in more than one shipment.

Where this happens, you will receive separate tracking details, and you will not be charged additional shipping.

International Shipping

We currently ship within India.

International orders For international orders, you are responsible for any import duties, customs clearance charges, taxes, or brokerage fees levied by the destination country, which are payable before your order can be released by customs.

Contact Us

For any questions about shipping or the status of your order, please contact us:

The Zayver

Email:
thezayverco@gmail.com